Visual Tracking Cues

Your lead listings are color-coded to assist you in your follow-up process:

• Orange dot = New lead. Will stay orange for 24 hours and then turn red. (You are expected to reply to all leads within 24 hours.)
• Red dot = Aging lead. In today's internet environment, customers expect an immediate response. (If you have numerous red dots on your lead file expect a phone call from your Lowe Sales Representative.)
• Green dot = Responded to lead. When you send an email through the program's "Response System" the red dot will automatically turn green. (However, this is just the beginning of your follow-up responsibilities. Keep the follow-up process going!)